Refund policy
Return & Exchange Policy
Thank you for supporting independent art and wearable design.
Each item is created specifically for you once your order is placed. Because all products are made to order, we are unable to accept returns or exchanges for changes of mind, incorrect size selection, or personal preference.
Please review product descriptions, sizing information, and order details carefully before completing your purchase.
Eligible Returns
We gladly replace or refund items that arrive:
- Damaged
- Defective
- Misprinted
- Incorrect due to a fulfillment error
If your order arrives with any of the above issues, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos showing the product and defect
Non-Returnable Items
Because each item is produced specifically for each customer, we cannot accept returns or exchanges for:
- Incorrect size selection
- Change of mind
- Personal preference
- Accidental purchases
- Normal wear and tear
Refunds
If a refund is approved, it will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your financial institution.
Contact Us
For questions regarding your order, please contact:
vlundy.designs@gmail.com
I appreciate your support and understanding, as a small independent artist-owned business.